EMEA Outsource (OS) leader for Partner billing, invoice and strategy at PayPal. Having commenced my career previously with Vodafone Ireland as a customer care agent, I joined PayPal in 2013 as an analyst member of the Workforce Management (WFM) team. My current role sees me responsible for managing PayPal’s EMEA customer contact strategy and billing with all of PayPal’s EMEA OS partners providing service to our customers in all EMEA markets. I’m a member of the site leadership board for the operation of PayPal’s Dundalk site in Ireland. I’m also a huge music fan – keep your eyes peeled for me outside the office.